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Door Care, Maintenance Tips and Warranty Information

Yarrow Sash & Door is subject to the conditions and restrictions contained below, that each door and component part thereof manufactured by Yarrow Sash & Door Inc. shall be free from defects in materials or workmanship for a period of one (1) year from the date of manufacture.


Should any such product or component be proven defective during the applicable warranty period, the buyer(s) remedies will be limited to the following at Yarrow Sash & Door Inc.’s option:


  • Repair of the defective product or component

  • Replacement of the defective product or component, including the cost of shipping

  • Reimbursement of the purchase price


These remedies are the only remedies available for breach of warranty or any other legal theory. In no event shall Yarrow Sash & Door Inc. be responsible for installation, repainting, refinishing or similar activities connected with the replacement of component parts. Repair or replacement of the product or component is warranted for ninety (90) days or for the remainder of this warranty, whichever period is longer.


Insulated Glass

Yarrow Sash & Door Inc. warrants, subject to the conditions and restrictions contained below, that each insulated glass unit supplied by Yarrow Sash & Doors Inc. shall be free from defects in materials and workmanship for a period of five (5) years from date of manufacture.


Should any insulating glass unit be proven defective during the five year warranty period, the buyer(s) remedies will be limited to the following at Yarrow Sash & Door Inc.’s option:


  • Replacement of the defective product or reimbursement of the purchase price


These remedies are the only remedies available for breach of warranty or any other legal theory. In no event shall Yarrow Sash & Door Inc. be responsible for repainting, refinishing or similar activities connected with glass replacement or installation. Replacement of the product is warranted for ninety (90) days or the remainder of this warranty, whichever period is longer.

Formula for overhangs

Exclusions from Warranties

All remedies mentioned herein are valid only when products covered by this warranty are properly installed, finished and maintained. There are additional exclusions which apply to this product contained in the installation, care and maintenance instructions. Yarrow Sash & Door Inc. will not be liable for product which has been damaged by:


  • Attempts by others than Yarrow Sash & Door Inc. to repair the door

  • Accident, mishandling or improper use

  • Failure to properly seal the door. All six (6) edges must be sealed immediately after fitting and hanging

  • Negligent operation

  • Improper storage, installation or maintenance

  • Fire, flood, earthquake, storm, tornado, acts of nature, or any other cause beyond control of Yarrow Sash & Door Inc.

  • Defects caused by failure to provide a suitable installation environment for the product

  • Use of the product for purposes other than those for which it was designed

  • Unauthorized attachments or modifications

  • Any other abuse or misuse by the original purchaser or subsequent user

  • Panel misalignment or shrinkage is not considered a defect

  • Entrances/Doors that do not meet the protective overhang formula as shown in the diagram to the left


All disclaimers and exclusions contained herein apply under all conditions.

Limitation on Liability

This warranty sets forth Yarrow Sash & Door Inc. maximum liability for its products. Yarrow Sash & Door Inc. shall not be liable for special, indirect, consequential or incidental damages. Your exclusive remedy with respect to any and all losses or damages resulting from any cause whatsoever shall be specified as above. Yarrow Sash & Door Inc. shall in no event be liable for any consequential or incidental damage of any kind, however occasioned. Whether by negligence or otherwise, Yarrow Sash & Door Inc. makes no other warranty or guarantee, either express or implied, including implied warranties of merchantability and fitness for a particular purpose to the original purchaser or to any subsequent user of the product except as expressly contained herein. The remedies contained herein shall be solely and exclusive to the event applicable law precludes exclusion or limitation of implied warranties. The duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein.


No distributor, dealer or representative of Yarrow Sash & Door Inc. has the authority to change or modify this warranty, either orally or in writing in any respect.


How to Make a Claim

Immediately upon discovering that the door is defective, the purchaser shall send a notice in writing to the manufacturer: Yarrow Sash & Door Inc., 969 Fife Street, Winnipeg, Manitoba, Canada R2X 2T9.

Care & Maintenance

Your Yarrow door has been manufactured to last for many years. However, it will require some simple periodic maintenance to keep it looking great and provide proper protection against the elements. Regular finish maintenance is a requirement of the warranty that is included with the doors.


Some signs to watch for are:


  • Hairline cracks in the top coat of the finish
  • Changes in the color of the finish
  • Changes in the texture of the finish (flaking or scaling)
  • Dullness or chalkiness in the finish


If you live in a severe climate, or your door receives a lot of direct sunlight (southern or western exposure), you will want to examine your door periodically. Depending on the conditions, you may need to maintain your door finish more frequently.


Over time, small surface imperfections may appear, and the door may shrink slightly as it adapts to climate changes. These characteristics are perfectly normal, reflecting the aging process of a wood door, and they should not be considered defects.


To minimize these occurrences, your door should have the right finish and an adequate overhang. The minimum amount of overhang necessary to protect your entry door system can be determined by this simple formula: take the distance from the foot of the door to the base of the overhang, and divide by half. The overhang will afford greater protection from the elements and reduce the need for periodic maintenance.

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